Search for an app or website in your Block List or Allow List
You are now able to search for your most used apps and websites to add them to your Session, App Limit, and/or App Lock. To do so, you'll just need to upgrade to iOS 16.4.0 or higher. Here is how to search for an app or website:
Open the Opal app
Go to the "Blocks" tab
Tap on the Session type you'd like to create
Tap "Edit" beside "Selected Apps"
Enter the name of the app or website in the Search bar, or expand the categories
Select or unselect
Tap "Save"
That's it! Although this feature usually works as intended, the Opal application may freeze or crash when you select the "Other" category or browse multiple open categories for specific apps/websites to block. Unfortunately, this is a known issue with Apple's Screen Time API that needs to be addressed by Apple's development team, and we are currently unable to bypass it, despite escalating it to Apple on numerous occasions.
What can I do if the app picker screen is crashing, and I Need to make a Block List or White List?
If your App Picker screen is crashing while you're attempting to choose apps and/or websites, please take the following troubleshooting steps:
Close any categories that you've left open while you are searching for apps and/or websites. If that doesn't work;
Type a single letter in the "Search" bar. If that doesn't work;
Type the name of the app or website that you'd like to block in a third-party app. Then copy and paste that word in the "Search" bar. If that doesn't work;
Force close the Opal app, then check that you have the latest OS (here) and Opal version (here), download if not. If that doesn't work;
Head to Profile > Settings > FAQs > Advanced Features > Click on "Reset my Screen Time". If that doesn't work:
Delete and reinstall Opal. Please note that if you opt to do this, your Session data will be deleted. Prior to deletion, ensure you have an account made by heading to your Profile > Settings. If you see the option to sign up, please do so. That way, you may retain your Milestones.
If following all the troubleshooting steps above does not sort out the problem, our Support Team is unfortunately unable to assist further and apologizes for the inconvenience. Instead, we'd recommend assisting us with escalating this issue to Apple via the steps below.
How do I report the app picker screen crashing to Apple?
This is a known issue that has been documented on our Community Forum. That said, if you are a developer with an Apple Developer Account, you can report this bug to Apple. Here is how to report the bug to Apple:
Click on "Reply" and provide a detailed description of the issue, including the following information: - The Device and operating system version - Steps to reproduce the problem - Screenshots or a link to the video demonstration of the issue
Once you have provided all necessary information, click "Submit" to report the bug
By reporting this issue on the Apple Developer Forums, we can collectively encourage Apple to prioritize a fix for this issue. Your contribution is greatly appreciated, and we thank you for your support in improving the Opal experience for all users.
That's it! If you have any further issues with the app picker (other than it crashing), send us a report in the app!
